Business supportProcess Improvement
Take the friction out of how work gets done
Slow approvals, unclear hand-offs and steps nobody can explain cost more than most businesses realise. We map how work actually flows, then redesign it to be simpler, faster and less error-prone.
Is this you?
Signs it’s time
- Jobs get stuck waiting for one person.
- Staff keep their own spreadsheets because the system doesn’t fit.
- The same information is entered in more than one place.
- Mistakes are found by customers, not by the process.
- Training new staff takes weeks because the process lives in people’s heads.
What we do
How we approach it
Process mapping
We work alongside your team to map each key process as it really runs, not as the manual says.
Find the waste
Waiting, rework, duplicate entry and unnecessary approvals are measured, so you can see what each one costs.
Redesign
A simpler process, agreed with the people who’ll use it, with clear owners and fewer hand-offs.
Make it stick
Documentation, checklists, system changes and training, then a check-in a few weeks later to make sure it’s working.
What you get
What you get
- Current-state process maps
- The cost of the problem in hours, delays and errors
- A future-state design
- An implementation plan, including any automation
- Updated procedures and checklists
Not sure this is the right starting point? The Operations Review covers spend, risk and process in one fixed-price engagement.
Results
Related work
Cost · Process · Integration
Cutting $2 million a year from an internet provider’s costs
A fast-growing provider was overpaying on one of its largest overheads, and every new customer meant more manual work. Both problems were fixed.
Find out what your business could save
A 30-minute conversation costs nothing. Tell us what’s frustrating you and we’ll tell you honestly whether we can help.