Business supportHow we work
Clear fees, independent advice and no surprises
You should know what you’re paying for, why we’re recommending it, and who benefits. Here’s how we make sure you do.
Principles
How we work with you
Independent
We take no commissions, referral fees or kickbacks from suppliers. Our only income is what you pay us.
Evidence first
Every recommendation is backed by your own bills, data and processes, with the numbers shown.
Plain English
Written for owners and managers. If we can’t explain why something matters, it doesn’t go in the report.
Your choice
You decide who implements. We’ll do it, brief your existing providers, or help you choose someone else.
Fees
Clear fees, agreed up front
Every engagement starts with a free conversation and a written proposal. No surprises on the invoice.
| Engagement | How it’s charged | Typical |
|---|---|---|
| Operations Review | Fixed price, agreed before we start. 50% of the fee comes off any project or retainer started within three months | From $3,500 + GST for 10–50 staff |
| Focused review | Fixed price for one area, such as continuity planning or IT costs | Quoted after a short call |
| Cost recovery | 50% of the verified monthly saving for 12 months, and 30% of one-off refunds or credits | No saving, no fee |
| Projects | Fixed-price quote for defined work, such as process redesign, automation, integration or a continuity plan | Quoted per project |
| Ongoing advisory | A monthly retainer for regular reviews of costs, risks and progress | Agreed with each client |
The process
From first call to results
Conversation
A free 30-minute call to understand the business and what’s frustrating you.
Proposal
A short written proposal with scope, timing and a fixed price.
Review
We do the work and walk you through what we found.
Implement
Optional. We make the changes, or support whoever you choose.
Check-in
Three months on, we check the savings and improvements have actually landed.
Implementation
When the answer involves IT work
NetworkOne’s sister company, Precedent, provides managed IT support and project delivery. If one of our recommendations involves IT services from Precedent, we’ll say so clearly and give you the alternatives. You’re always free to use your existing providers or anyone else.
Existing NetworkOne and Precedent clients get a free annual cost review, including a review of what they pay us.
Find out what your business could save
A 30-minute conversation costs nothing. Tell us what’s frustrating you and we’ll tell you honestly whether we can help.